Q. IS IT SAFE TO PURCHASE ONLINE?
GISELA RAMIREZ uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)
Q. WHEN WILL I RECEIVE MY ITEM?
Items are shipped within 1-2 working days. Items that are not in stock or custom made items are shipped within 5 working days.
All items being delivered within Australia take up to 5 business days*.
All items being delivered outside Australia will take up to 10 business days*.
Please note all items are sent via air mail, there is no tracking and no insurance unless you request it at the time of placing your order, and may incur an additional fee.
*These estimates are not inclusive of handling time or custom orders.Q. WHAT IS YOUR REFUND/EXCHANGE POLICY?
We guarantee all products to be free from defects of workmanship and will gladly replace any defective items.There are no refunds for change of mind but if you are unsatisfied with the fit, quality or size, please contact us so we can arrange an exchange.
Please note the following limitations:
Item must be returned within 21 days from date of receipt. Items must not be worn, washed or altered in any way. You are responsible for return shipping charges. We recommend you use a carrier that provides tracking, as GISELA RAMIREZ is not responsible for lost shipments.Q. I CAN'T GET ENOUGH OF YOU, WHERE CAN I SEE MORE OF YOU ONLINE?
My original blog is mainly to do with my creative ventures
My secondary blog, which I tend to post on more often YIKES...Is a peek into my closet and the things I wear on a day to day basis
Or you can hear more about my clothing label on my facebook page!
Q. HOW CAN I CONTACT YOU?
contact me directly!Q. I'M TOO SMALL/BIG FOR YOUR SIZE RANGE, BUT I WANT TO GIVE YOU MY ENTIRE PAYCHEQUE FOR SOME HOT THREADS, WHAT NOW?
Just contact me! I am always open to making different sizes if i get enough direct requests!
