Q. IS IT SAFE TO PURCHASE ONLINE?
GISELA RAMIREZ uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)
Q. WHEN WILL I RECEIVE MY ITEM?
*You will receive a shipping notification and tracking number by email once your order has been posted.
**All orders involve 1-2 working days handling time.
***Please note time zone differences when placing orders at the end of the week. (We may not post them until the following week)
Australian orders are sent via Express post which guarantees next day delivery for *most* regions (Check their website for more information).
International orders take 3-10 working days according to our service provider, but we make no guarantees about this estimate.
If you need something urgently, please enquire about express delivery which may incur an extra cost.
Q. WHAT IS YOUR REFUND/EXCHANGE POLICY?
*SALE ITEMS: We offer absolutely no refund or exchange on sale items. No discussion will be entered into. Please choose carefully.
We guarantee all products to be free from defects of workmanship and will gladly replace any defective items.There are no refunds for change of mind but if you are unsatisfied with the fit, quality or size, please contact us so we can arrange an exchange.
Please note the following limitations:Item must be returned within 21 days from date of receipt. Items must not be worn, washed or altered in any way. You are responsible for return shipping charges. We recommend you use a carrier that provides tracking, as GISELA RAMIREZ is not responsible for lost shipments.
Q. HOW CAN I CONTACT YOU?contact me directly!